We strive to provide you with a seamless shopping experience and utmost satisfaction with your purchases. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free 30-day return policy. Please read the following guidelines carefully to ensure a smooth return process:
- The return period is valid for 30 days from the date of delivery.
- To be eligible for a return, items must be in their original condition, unworn, and in the original packaging.
- Worn jewelry cannot be returned due to hygiene and safety reasons.
- Sale items are not eligible for return. However, products purchased with a discount code are still returnable.
- Click here to visit our return portal.
- Enter your order number #XXXXX and postal zip code.
- Initiate the return process through our user-friendly return portal.
- Follow the step-by-step instructions, providing relevant details about the return reason and any additional information required.
- Upon successful submission & payment, you will receive a return authorization and instructions on how to proceed.
- Please choose the "Wrong Products Shipped" option only when you did not receive the correct item in your order. In such cases, we will provide you with a complimentary return label, and upon receiving your package, we will promptly dispatch the correct item to ensure your complete satisfaction.
- Customers are responsible for the cost of return shipping, unless the return is due to a product defect, damage during transit, or an error on our part. Don't hesitate to contact us in advance firstname.lastname@example.org to explain your problem.
- In the case of a return due to an error on our part, we will provide a free return label for the return shipment.
- Once we receive and inspect the returned items, we will initiate the refund process.
- Refunds will be processed to the original method of payment within 7 business days.
- If you have any questions or need assistance with the return process, please contact our customer service team at email@example.com
Thank you for choosing Billion Avenue. We appreciate your business and are committed to ensuring your satisfaction with our products and services.