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CELIA EARSTUD IS OUT NOW

FAQ

 

  • What are the Billion Avenue earrings made of?
  • 925 Sterling Silver with or without a golden plating

  • Can I wear my earrings in the shower and sleep with them? 
  • The golden jewelry is made from 925 sterling silver and is coated with a golden plating. We recommend you to keep them away from water, perfumes, alcohol and other damaging products to avoid fading away the golden plating. If exposed to any of the above the gold plated will tarnish. Products like cosmetics, hair spray, perfume, deodorant, body lotion, etc., can speed up the oxidizing process. Keep your silver jewelry in a closed bag that is protected from air and store it in a dark space. Only full 9k/14k/18k earrings will not change in color, but the price will be different. 


  • Why is everything sold individually?
  • We encourage you to make your own personal combination. You can combine all earrings endlessly. Be creative, create your own look. If you want to buy as a pair, add 2 pieces in your cart.


  • What is your return/exchange policy?
  • You get 30 days from the day you received your order, to return your items. Click here to find out how!


  • How can I buy a gift for a friend?
  • You can choose to buy an e-gift card. After the payment is complete you will receive the gift card in your mail. Print it, wrap it and gift it! Easy if you need a last minute gift. You can also place an order with a different shipping address if you would like to surprise your beloved one! 


  • You are a shop owner and you would like to become a reseller? 
  • Please fill out our wholesale application form here!


  • The slot of my earring is stuck. What can I do? 
  • We check every earring slot before sending out. Sterling silver is a soft metal and easy to adapt. It’s a common problem when you are trying to close your earring too hard. You can easily adapt the hook with your fingers. Push the fixed part up or down until it clicks back!


  • Would you like to exchange a product?
  • Unfortunatly, due to the high shipping costs, we are not able to exchange online. You can return your product for a coupon code to use on our webshop again. We do exchange products in our Flagship store in Antwerp. 

  • How can I get the Billion Avenue keychain?
    All orders > 100 euro will receive the Billion Avenue keychain. 








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