Conditions d’utilisation

TERMS & CONDITIONS

1.1 The online store at www.billionavenue.com (the "Website") is operated under the brand name BILLION AVENUE by:

Billion Inc BV
Registered office: Schoonzichtstraat 4, 9051 Sint-Denijs-Westrem, Belgium
Enterprise number: 0745.481.028 – RPR Ghent, division Ghent
VAT: BE 0745.481.028
Email: info@billionavenue.com

In these Terms, "we", "us" and "our" refer to Billion Inc BV. "You" refers to the customer.

1.2 These Terms apply to every order placed on the Website by a consumer, meaning a natural person buying for purposes outside their trade, business or profession.

1.3 These Terms do not apply to retailers, resellers or other business customers. Wholesale and B2B orders are governed exclusively by our separate B2B terms, available on request or through our trade portal.

1.4 By placing an order, you confirm that you are at least 18 years old and that you have read and accepted these Terms. The version of the Terms that applies to your order is the version published on the Website at the time you place it. We recommend saving or printing a copy.

1.5 These Terms are available in English, Dutch, French and German. In case of inconsistency, the version in the language of your order prevails.

1.6 Our online store runs on the Shopify platform. Your use of the Website is also subject to our Privacy Policy and [Cookie Policy].

2.1 Product presentations on the Website are an invitation to order, not a binding offer. You place an order by completing the checkout and clicking the payment button.

2.2 The contract is concluded when we send you an order confirmation by email. We may refuse or cancel an order in case of an obvious pricing or product error, suspected fraud, stock unavailability, or orders that appear to be placed for resale. If we cancel an order you already paid for, we refund you in full within 14 days.

2.3 All prices are in euro (EUR) and include Belgian VAT. Shipping costs are shown separately at checkout before you pay. Prices may change, but the price shown at the moment you place your order is the price you pay.

2.4 We accept the payment methods shown at checkout, including [Bancontact, Visa, Mastercard, iDEAL, PayPal, Apple Pay, Google Pay]. Payment is processed securely by our payment providers. We never see or store your full card details.

2.5 B2C orders are shipped once payment has been received. B2B orders may be shipped prior to payment, subject to the payment terms and conditions contractually agreed upon between Billion Avenue and the B2B customer.

3. Our products

3.1 Materials. Each product page states the materials of that piece. As a general rule:

Our jewellery is plated, not solid gold or solid silver. Cubic zirconia stones are lab-created stones, not diamonds.

3.2 Plating and wear. Plating is a thin layer on the base metal. It naturally wears over time, depending on how often and how the piece is worn, skin chemistry, and contact with water, perfume, cosmetics, sweat and chemicals. Following our care instructions extends the life of your jewellery.

3.3 Care. Remove your jewellery before showering, swimming, exercising, sleeping and cleaning. Apply perfume, creams and hairspray before putting it on. Clean it gently with a soft dry cloth and store each piece separately in its pouch or box.

3.4 Sensitivities. Our earrings are made to be hypoallergenic. Every skin is different, however. If you know you react to certain metals, check the materials on the product page or contact us before ordering.

3.5 Sizing. Ring and bracelet sizes are listed on the product page, together with our size guide. Please check your size before ordering.

3.6 Images. We photograph our products as accurately as possible. Small differences in colour or shade may appear depending on your screen, and slight variations between pieces are normal. These are not defects.

4. Delivery

4.1 Orders are packed and shipped every day, including weekends, from our fulfilment centre GERU. Orders placed before 22h00 are generally shipped the same day.

4.2 We deliver to [Belgium, the Netherlands, Luxembourg, Germany, France, …]. Available countries, carriers and shipping costs are shown at checkout.

4.3 Indicative delivery times after shipping: [1–2 working days in Belgium, 2–4 working days elsewhere in the EU]. Delivery times are estimates. In any case, we deliver within 30 days of the order confirmation unless we agreed otherwise with you. If we cannot deliver within that period, you may cancel the order and we refund you in full within 14 days.

4.4 You receive a tracking link by email once your order has shipped.

4.5 The risk of loss or damage passes to you only when you, or a person you designated other than the carrier, physically receive the order.

4.6 Please check your parcel on receipt. Report visible damage or missing items to info@billionavenue.com as soon as possible, preferably with photos, so we can resolve it quickly with the carrier.

5. Right of withdrawal (returns)

5.1 You have the right to withdraw from your purchase within 14 calendar days without giving any reason. The period starts the day after you, or a person you designated, receive the products. For an order delivered in several parcels, it starts the day after you receive the last one.

5.2 How to withdraw. Inform us of your decision before the 14-day period ends, by email to info@billionavenue.com, through our returns portal [link], or with the model withdrawal form in the Annex. Using the form is not mandatory.

5.3 Returning the products. Send the products back to the address we provide in our reply, without undue delay and no later than 14 days after you informed us. Return them in their original packaging where possible, with all pouches, boxes and accessories. [You bear the direct cost of returning the products.] / [Returns are free within Belgium; for other countries you bear the direct cost of return.]

5.4 Refund. We refund all payments received, including the standard delivery costs, within 14 days after receiving your withdrawal notice. We use the same payment method you used, unless you expressly agree otherwise, at no cost to you. We may hold the refund until we have received the products back or you have provided proof of shipment, whichever comes first. If you chose a more expensive delivery method than our cheapest standard option, we do not refund the difference.

5.5 Condition of returned items. You may handle the products as you would in a shop to check their nature, characteristics and fit. You are liable for any loss in value caused by handling beyond that, such as wearing the jewellery, damage, or missing packaging.

5.6 Exceptions. The right of withdrawal does not apply to:

products that are engraved, personalised or made to your specifications;

earrings delivered in a hygiene seal, once that seal has been broken after delivery, as they cannot be returned for health and hygiene reasons.

This is clearly indicated on the product page and at checkout.

5.7 Exchanges. Want a different size or piece? Return the product under this article and place a new order.

6. Legal guarantee

6.1 All products come with the 2-year legal guarantee of conformity under Belgian law (articles 1649bis to 1649octies of the former Civil Code). It covers defects that existed at the time of delivery and become apparent within 2 years of delivery.

6.2 What is covered. Manufacturing and material defects, for example a broken clasp or closure, a stone that comes loose, a faulty setting or soldering, or plating that fails abnormally quickly under normal use.

6.3 What is not covered.

normal wear and tear, including the gradual wearing of plating through regular use;

scratches, dents, discolouration or tarnishing caused by use;

damage from contact with water, chlorine, salt water, perfume, cosmetics or chemicals;

damage from accidents, impacts, pulling or improper use;

products that were resized, repaired or altered by a third party;

loss of stones or parts caused by the above.

6.4 How to claim. Email info@billionavenue.com with your order number, a short description of the defect and clear photos. Please do so within 2 months of discovering the defect. We will assess your claim and, if it is covered, repair or replace the product free of charge. If repair or replacement is impossible or disproportionate, you are entitled to a price reduction or a refund.

6.5 Nothing in these Terms limits your statutory rights as a consumer.

7. Gift cards and promo codes

7.1 Gift cards are valid for 12 months from the date of purchase, as stated on the gift card. They can be used for purchases on the Website only, in one or more orders, until the balance is used up. They cannot be exchanged for cash, and a lost gift card code is not replaced unless you can show proof of purchase.

7.2 Promo codes are valid only for the period and under the conditions stated in the promotion. Unless stated otherwise, a promo code can be used once per customer, cannot be combined with other codes or offers, cannot be applied to gift cards and has no cash value.

7.3 If you return products bought with a promo code, we refund the amount you actually paid.

8. Intellectual property, use of the Website and liability

8.1 Intellectual property. The BILLION AVENUE name and logo, our jewellery designs, product names, photographs, campaign imagery, videos, texts and the layout of the Website belong to Billion Inc BV or its licensors, including our collaboration partners. They are protected by trademark, copyright and design law. You may not copy, reproduce, publish or use them commercially without our prior written consent. Imitating or reproducing our designs is prohibited.

8.2 Content you send us. If you tag us or send us photos, reviews or other content, you allow us to share it on our Website and social media, with credit to you where possible. We will ask your permission before using your image in paid advertising.

8.3 Use of the Website. You may not use the Website for unlawful purposes, submit false information, disrupt its operation, upload malicious code, or scrape or copy its content. We may suspend access in case of misuse.

8.4 Links. The Website may link to third-party websites. We are not responsible for their content or practices.

8.5 Liability. We are liable for our obligations under these Terms and under mandatory consumer law. Beyond that, and to the extent permitted by law, we are not liable for indirect damage, or for temporary unavailability or errors of the Website. This limitation never applies to our intent or gross negligence, to death or personal injury, or to your statutory rights, including the legal guarantee.

8.6 Force majeure. We are not liable for delays or failures caused by circumstances beyond our reasonable control, such as strikes, carrier disruptions, natural disasters or pandemics. We will inform you as soon as possible, and you may cancel an order that is significantly delayed as a result.

8.7 Privacy. We process your personal data in accordance with the GDPR and our Privacy Policy.

9. Complaints, applicable law and final provisions

9.1 Complaints. Contact us first at info@billionavenue.com. We reply within [5 working days] and do our best to find a solution together.

9.2 Mediation. If we cannot resolve your complaint, you can contact the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur), North Gate II, Koning Albert II-laan 8, 1000 Brussels, www.consumentenombudsdienst.be.

9.3 Applicable law. These Terms and all orders are governed by Belgian law. If you live in another EU country, you also keep the protection of the mandatory consumer law of your country of residence.

9.4 Courts. Disputes are submitted to the courts of Ghent, division Ghent, without prejudice to your right as a consumer to bring proceedings before the courts of your place of residence.

9.5 Severability. If a provision of these Terms is invalid, the other provisions remain in force. The invalid provision is replaced by a valid one that comes as close as possible to its purpose.

9.6 Changes. We may update these Terms. Changes apply only to orders placed after the new version is published and never affect an order already placed.

9.7 Contact. Billion Inc BV – Schoonzichtstraat 4, 9051 Sint-Denijs-Westrem, Belgium – VAT BE 0745.481.028 – support@billionavenue.com

Julie Deaulmerie
Billion Inc BV / Billion Avenue

BILLION INC BV
Schoonzichtstraat 4
9051 Sint-Denijs-Westrem
VAT BE0745481028

WWW.BILLIONAVENUE.COM